It is our mission to get goods to you quickly and efficiently. Generally for bank or other payments received before 11am on a day, goods will be sent that same day. Our normal courier services are 1-2 days for delivery in the South Island and 2-3days for the North Island. If the delivery is rural, please allow another 2-3 days for completion of delivery.
Please inspect your parcel at the time of delivery. If a parcel arrives to you in any way damaged or tampered with, please check its contents before signing for it. If you are unsure of its condition please sign with the letters STI short for “Subject to Inspection” as this allows for you to claim back on the courier should there be a problem.
PLEASE NOTE Once you sign for your goods, you take delivery and the courier is no longer liable for any damage in transit. We want you to get a perfect product.
We vary the courier depending on your location and requirements. We generally use Castle Parcels, Fastways and NZ Post.