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Terms & Conditions

The following are the general Terms & Conditions of the online store


These general terms and conditions apply to all contracts entered into with us at Any contradictory conditions or contractual terms of the customer which deviate from our general terms and conditions shall only apply if we have expressly agreed to these.


 Terms Used

'The seller' refers to Complete Outdoors Group Ltd Limited.
‘The buyer' refers to any legal entity purchasing from the seller.


Where the seller accepts the buyer’s order these conditions (together with the acceptance) constitute the entire agreement between the seller and the buyer and it is expressly agreed that there are no other understandings, representations or warranties of any kind (express or implied) forming part of this contract. In particular:
• Amendments or conditions contained in the buyer’s order which is inconsistent with, modifies or is contrary to these conditions shall have no effect unless that condition is expressly accepted in writing by the seller.
• Any variation, waiver or cancellation of the buyer’s order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 15% of the price.
• Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.


Shipping & Delivery

• The seller reserves the right to dispatch the buyer’s order in one delivery or by instalments. Where the seller accepts an order which provides for delivery by instalments, the seller shall be entitled to payment for each instalment delivered (as if it were a separate contract) but failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any remaining instalments. 
• Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation. 
• The seller will select the method of delivery and reserves the right to charge the cost of delivery to the buyer. Where the buyer requests another method of delivery and the seller agrees in writing then the buyer shall meet the cost of that delivery.

Further information regarding our shipping and delivery policies can be found here.


Loss & Damage in Transit & Quantity Errors

• Liability for variations in the quantity of goods delivered is limited to correcting the discrepancy. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery. A reasonable time must be allowed for the seller to investigate the claim. 
• Goods leaving the seller’s premises are adequately packed for general carriage. Claims for damage or loss in transit must be made against the carrier in the prescribed manner as follows:
(a) Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier’s note has been received.
(b) Should there be a shortage or visible damage to outer packaging the carrier’s note must be endorsed accordingly. Further details on receipt of freight can be found

(c) Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition. 
• No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.


Return of Goods for Credit

• Goods supplied in accordance with the buyer’s order can only be returned with the express approval of the seller.
(a) Requests to return goods must be submitted within 14 days from the date of supply and the original invoice number must be quoted.
(b) Where goods are accepted for credit they must be delivered at the buyer’s expense into the seller’s store from when they were purchased in original condition and packaging. 
(c) The seller reserves the right to levy a restocking fee against any returns they may agree to accept. Such fees may be up to 15% of the invoiced price and levied at the seller’s absolute discretion.

Further information regarding our return policies can be found here.


Seller's Liability and Maintenance Guarantee

• The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required and the seller is under no liability if they are not. 
• The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods. 
• In lieu of any warranty, condition, or liability by law, the seller’s liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 12 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. The seller shall not be liable for consequential or special damages under any circumstances. At the termination of the appropriate period all liability on the seller’s part ceases. 
• The warranty does not cover damage from misuse, accident, neglect or improper operation, maintenance, installation, modification or adjustment. 
• The seller’s liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer’s rights under the contract are not assignable without the prior written consent of the seller.


Insurance Property and Risk

• Risk (including insurance responsibility) shall pass to the buyer on collection of the goods by the buyer or on the delivery by the seller or by the source to the buyer or his agent or to a carrier for delivery to the buyer. 
• Ownership of all goods sold by the seller is retained by the seller until full payment is received for all amounts owing in respect of all goods supplied. This provision is designed to protect the seller in the event of the bankruptcy, receivership or liquidation of the buyer, a seizure of goods by a creditor of the buyer or default in payment. 
• Until such payment is made the buyer shall be only a fiduciary owner of the goods and the buyer agrees to:
(a) Enable the goods to be readily identifiable as the property of the seller. 
(b) Maintain the goods so supplied in good order and condition and to return the goods immediately if called upon to do so by the seller.
(c) On a sale or other realisation of the goods the buyer shall identify and separately account for the proceeds of sale. 
• Prior to the buyer acquiring property in any goods the seller may at any time directly or by its agents or servants enter upon any land, premises or property where it believes such goods may be to inspect and/or remove the goods, by force if reasonably necessary. If the goods are removed then:
(a) The right of the buyer or any agent of the buyer to possession of any goods and right to sell or otherwise dispose of the goods shall immediately and without the necessity of any notice terminate, and, 
(b) The buyer will reimburse, indemnify and hold harmless the seller, its employees and agents in respect of any costs, expenses, loss or damage (including such to any third parties) in respect of the exercise or attempted exercise of the seller’s remedies and,
(c) The seller may cancel any or all contracts with the buyer and the seller will not be liable to the buyer therefore, and,
(d) All moneys owing by the buyer to the seller on any account whatsoever shall become immediately due and payable, and,
(e) The value of such  goods seized shall be assessed as the lesser of current market value of the invoice value at the time of sale and may be subject to a restocking fee as for Return of Goods for Credit above.


Errors or Omissions

While all due care is taken in the compilation of this website, errors or omissions, whether in computation description or otherwise in any quotation acknowledgements or invoice, shall be subject to correction.
eg. We reserve the right to withdraw invoices that have products with listing errors.

Everything you see or read on the Web Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Web Site without the written permission of The Complete Outdoors Group Ltd. The Complete Outdoors Group Ltd neither warrants nor represents that your use of materials displayed on the Web Site will not infringe rights of third parties not owned by or affiliated with The Complete Outdoors Group Ltd. Images, photographs, or illustrations displayed on the Web Site are either the property of, or used with permission by The Complete Outdoors Group Ltd. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Web Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Description of Products

Products sold by the seller may be upgraded or modified without prior notice. While every effort is made to keep current with these changes, descriptions, illustrations and literature are therefore not binding on the seller.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour disrepute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller’s control.


The buyer shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 (“the Act”) then;
• Where the buyer is acquiring the product for the purpose of business then the Act shall not apply.
• In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Act, to the intent that no provisions shall any way limit or purport to limit the purchaser’s rights under the Act.


Personal Property Securities Act 1999

• Until full payment has been received in respect of the goods supplied the buyer acknowledges and agrees that:
(a) These terms and conditions constitute a security agreement for the purposes of section 36 of the Personal Property Securities Act 1999; and
(b) A security interest is taken in all goods previously supplied by the seller to the buyer (if any) and all goods that will be supplied in the future by the seller to the buyer during the continuance of the parties relationship;
• The buyer undertakes to:
(a) sign any further documents and/or provide any further information, such information to be complete, accurate and up-to-date in all respects, which the seller may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register; 
(b) indemnify, and upon demand reimburse, the seller for all expenses incurred in registering a financing statement or financing change statement on the PPSR or releasing any goods charged thereby;
(c) not register a financing change statement (in accordance with Regulation 9) or a change demand (in accordance with Regulation 10) without the prior written consent of the seller;
(d) give the seller not less than 14 days prior written notice of any proposed change in the buyer's name and/or any other change in the buyer's details (including but not limited to, changes in the buyer's address, facsimile number, or business practice); and
(e) immediately advise the seller of any material change in its business practices of selling the goods which would result in a change in the nature of proceeds derived from such sales.
• Unless otherwise agreed to in writing by the seller, the buyer waives its right to receive a verification statement in accordance with section 148 of the PPSA


Disputes and Proper Law

• Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act (1996).
• The contract and these conditions of sale shall be governed by New Zealand Law.


Membership Terms & Conditions.

By joining the Complete Outdoors website as a member you agree to receive from time to time special offers and or newsletters from us. Complete Outdoors reserves the right to withdraw or amend any discount or special offers to members without notice at any stage. Members may ask to be removed from our members list by contacting us via email and asking to be removed. You can also at any stage un-subscribe from our membership email list. Complete Outdoors reserves the right to remove or suspend any members account without notice at any stage.


Promotional Voucher Code Conditions.

Voucher code discounts only apply to full priced items. Special offer, reduced or sale items are excluded from additional discount. Special offer, reduced or sale items ordered using a voucher code will be processed at the pre-voucher applied price.