If we have made a genuine mistake or there has been a technical issue with our system and listed a product at an incorrect price that is below our cost, we will inform the customer immediately

It is our intention to look after our customer in this situation although it may not be possible to sell it to them at this price. In this circumstance we will offer the customer a heavily discounted price from the correct price or offer an alternative product. The customer also has the option to back out of the sale. This is in accordance with the Fair Trading Act.

If there are inaccuracies in our listings we endeavour to update and change them as soon as possible. These mistakes will be corrected on our website as soon as we are notified or notice. If the mistake means that the product is no longer suitable for the purchaser then we will look for a suitable alternative or offer a refund and make arrangements to get the product back to us at our cost.

We always want to have available stock on hand for every item advertised as in stock on our website (please see stock status for more information).  There may be times however when our stock system is incorrect, or that we have sold an item in store a short time before an item is purchased online and our system has not caught up yet.

Generally stock can be ordered and available to us within a week or in some rare cases we can send directly from supplier. If a product sold is out of stock these we will:Contact you via email to alert you (please check your spam) Try to get the product to you as soon as possible Offer alternatives / upgrades if product is unavailable or the time frame is not suitable

If you have selected Click and Collect and we have informed you your item is not out of stock we might be able to ship your item out to you to save you a trip.