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Privacy Policy

The following is the privacy statement of the Complete Outdoors Group Ltd to display Complete Outdoors Group Ltd’s commitment to provide privacy for those we deal with. This document will display the policies Complete Outdoors Group Ltd has put in place to protect customers during information gathering practices.


Use of Your Information

Complete Outdoors Group Ltd does not sell or rent your personal information to third parties.

We will only release account and other personal information if we believe release is appropriate to comply with NZ law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights,property, or safety of Complete Outdoors Group Ltd Limited, our users, or others associated with the company.



It is the policy of Complete Outdoors Group Ltd to send our clients emails throughout the purchasing process, to email members informing them of special benefits and offers, plus to send other promotional emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, Complete Outdoors Group Ltd will send out promotional material to its Newsletters subscribers promoting material related to Complete Outdoors Group Ltd.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your enquiry or comments.


Membership Registration

Our site's registration form requires you to provide us contact information and may also require demographic information. Your contact information may be used to contact you when necessary.


Updating Your Personal Information

Complete Outdoors Group Ltd provides you with ways in which you can alter your personal data, including changing your email address, address,password, phone number, etc.


Delivery Address Details

Complete Outdoors Group Ltd enables you to save one delivery address which we will store against your profile. When you buy an item you have the option of entering a new delivery address which must be your own.


Control of Your Password

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Complete Outdoors Group Ltd password to any third parties. If you choose to share your user name, email address and password or your information with third parties,you are responsible for all actions taken with this information. We advise due care in deciding whether this action should be taken.


Credit Card Security

We work diligently to protect the security of your personal information,including credit card information.

Your credit card details do not get processed or transmitted through or via Complete Outdoors Group Ltd’s website; all transactions are processed through a secure payment service provider. Complete Outdoors Group Ltd uses Direct Payment Solutions (DPS) to provide this service. DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.

Your credit card details are not held by Complete Outdoors Group Ltd and cannot be accessed by Complete Outdoors Group Ltd staff. However they may beheld by Direct Payment Solutions (DPS) (review their Privacy Policy). 

Collection of Cookies

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site.We use cookies to improve the user experience. Cookies are widely used on most major Web sites.

Complete Outdoors Group Ltd mostly uses "session" cookies,which are removed from your computer 20 min after you leave Complete Outdoors Group Ltd. A second cookie is placed on your computer (if you choose) for Complete Outdoors Group Ltd to remember you, this cookie is intended to remain forever.These are used so our website can remember that you have logged in already and prevent you doing so more frequently.


Other Information Collected

We collect and use additional information to carry out internal research on our users' demographics, interests, and behavior to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to(whether this URL is on our site or not), what browser you are using, and your IP address.

If you send us personal correspondence, such as emails, live chats or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.


Membership Removal

If you wish to have your registration removed from our directory for any reason, simply send us an email requesting your details to be removed or you may click on the Unsubscribe button to have the process completed.


Access and Removal of Information

You have the right to access, change and delete personal data that you provide Complete Outdoors Group Ltd as part of your membership. You can exercise this right at any time by logging into our membership section and changing or deleting your information.

Updates to our Information Practices

From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly,so we encourage you to periodically review this page for the latest information on privacy practices at Complete Outdoors Group Ltd.